When you click “Pay Now”, you will be presented with three payment options:
1. Automatic Mpesa payment:- click the "Proceed" button, submit your phone number and input your Mpesa pin on your phone when you get the prompt. The order will be updated automatically when the payment goes through. 

2. Manual Mpesa payment:- use the Paybill details provided on the invoice to make payment. We will update the order manually when we receive your payment confirmation. 

3. Bank payment:- use Pesalink on your mobile banking app (for Kenyan users) or wire transfer (international users) to make payment. We will update the order manually when we receive your payment confirmation.

A secure deals transaction begins when money is received in secure deals by way of the buyer submitting a payment to Pay Safex Limited and end when funds are released from escrow in two ways: when the order is completed successfully and the money is settled to the seller; or when a refund is issued and the money is settled back to the buyer.

Standard Secure Deals Fee

i) Fee for transactions in Kenya Shillings

General Merchandise & Services:- 4% of the purchase price, with a minimum fee of KES 200 and a maximum fee of KES 14,000.

Motor Vehicles:- 3% of the purchase price, with a minimum fee of KES 3,500 and a maximum fee of  KES 14,000.

ii) Fee for transactions in US Dollars

General Merchandise & Services:- 4% of the purchase price, with a minimum fee of $3.50 USD and a maximum fee of $155 USD.

Motor Vehicles:- 3% of the purchase price, with a minimum fee of $30.50 USD and a maximum fee of  $155 USD.

If both parties agree to a partial refund arrangement, the refunds are issued instantly. However, in case of a full refund, the buyer must ship back the goods to the seller and provide proof of shipment and tracking information to receive a refund. The seller may also release the funds by acknowledging receipt of the returned merchandise.

When a dispute is escalated for review by our disputes team:

• We contact the buyer and ask them to provide detailed information about why they raised the dispute.
• For “item not received” disputes, we ask the seller to provide evidence that the item or service was provided and include tracking information (if applicable).
• For “item significantly not as described” disputes, we review the points of concern and suggest alternative arrangements such as partial refunds. If suggested solutions are not viable, the buyer must ship back the item to the seller at their own cost. Funds will be released back to the buyer as soon as the seller acknowledges receipt of the returned item.

The entire balance deposited is credited into your escrow account balance. You can view this and more information about your orders by clicking “Dashboard” at the top right section while logged in. While the delivery is in progress, the funds will be held in your escrow account balance until the order is marked as completed. If you approve the order, the funds will be debited from your escrow account and released for withdrawal in the seller’s escrow account. If you request to cancel the order by raising a dispute, the order will be marked as disputed. Funds will only be available for withdrawal after the dispute has been closed in your favor.